GINZA THE EMPEROR (hereinafter referred to as “the Company”) will give due consideration to the management and use of information (hereinafter referred to as “personal information”) that can identify individuals who provide information (hereinafter referred to as “customers”) and will implement the following measures.

Collection and Management of Personal Information

The Company will collect personal information in a fair and lawful manner. The scope of the collection of personal information will be limited to the extent necessary for the purpose of its use, and appropriate measures will be taken to store and manage such information.

The Company manages personal information in accordance with the following items.
1. We will establish and acquire the necessary internal systems in accordance with personal information protection laws and guidelines.
2. We will restrict the use of personal information such that personal information can only accessed by employees for business purposes, establish rules for the storage and management of media containing personal information, and take precautionary measures to protect personal information.
3. Regarding personal information stored on computer systems, we will prepare accounts and passwords such that personal information can only be accessed by employees for business purposes, as well as implement access privileges management. We will stringently manage accounts and passwords to prevent their leakage or loss.
4. We use SSL, an industry-standard encrypted communication protocol, on necessary web pages for security purposes when transmitting data related to personal information via the Internet.

Purpose of Use of Personal Information

Collected personal information will be used for the following purposes. We will not use such information for any other purposes.

We will use customers’ names, addresses, telephone numbers, and relevant contact information to secure customer reservations.
・Providing information on our services, and other related information.
・Responding to inquiries from customers, business partners, and other related parties.
・Providing information on, and managing, surveys, campaigns, and other events.

Disclosure of Personal Information

1. The Company will not disclose customers’ personal information to third parties without the consent of the customer. However, this does not apply in the following cases.
・When requested to do so by a court of law, the police, or other public agency in accordance with laws and regulations.
・When special provisions in laws and regulations apply.
・When there is a risk of harm to the life, person, or property of the customer or a third party, and we are unable to obtain the consent of the customer.
・When it is necessary to protect or defend the Company’s rights, property, or services from actions in violation of laws, regulations, or our Terms of Use and Precautions, and we are unable to obtain the consent of the customer.

2. If a customer requests the disclosure of their personal information, we will do so only after verifying the identity of the customer.
Please send a copy of an identification document (driver’s license, insurance card, etc.) addressed to the Company. We will verify the identification document and disclose the information once we are able to confirm the identity of the customer.

Acquisition of User Information via Internet-Specific Technologies

Out website may acquire cookie information and use said information for statistical analysis of website usage as well as for advertisement serving. The purpose of this is to provide better information and services to customers, and we do not collect personally identifying information. A cookie is a small text file that is placed on your computer when you visit a website, and it enables the identification of your computer. Cookies can be disabled in your browser settings, but please note that you may be unable to access some of our services if you do so.

Contact for Inquiries Regarding Personal Information

Inquiries, requests for confirmation, and complaints regarding personal information should be made by the individual concerned, or a legal representative of the individual concerned, to the following email address. Please note that you may be required to verify your identity or the identity of your representative.

Email address: